Refund Policy

At Endura-Bull Flooring, we are committed to providing you with high-quality products and exceptional customer service. If you find it necessary to seek a refund, please read and understand our refund policy outlined below:

1. Eligibility for Refund: Refunds are considered for purchases made directly through our official website (www.endura-bullflooring.com) within the United Kingdom. To be eligible for a refund, the product must be in its original condition, unopened, and free from damage.
2. Initiation of Refund Request: To initiate a refund request, please contact our customer support team via the contact details provided on our website. Provide your order details and reason for the refund request. We may require additional information or documentation to process your request.
3. Timeframe for Refund Requests: Refund requests must be initiated within 30 days of the original purchase date. Requests received beyond this timeframe may not be eligible for consideration.
4. Inspection and Approval: Upon receipt of your refund request, our team will review the information provided and may request photographs or other evidence if necessary. Refunds are subject to approval based on our assessment of the product's condition.
5. Refund Process: If your refund request is approved, we will initiate the refund process. Refunds will be issued in the same form as the original payment method used for the purchase. Please note that it may take several business days for the refunded amount to reflect in your account.
6. Return Shipping Costs: Return shipping costs for eligible refund requests are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.
7. Non-Refundable Items: Certain items, such as opened or used products, items without original packaging, and products that are not in their original condition, may not be eligible for a refund.
8. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue promptly, which may involve a replacement or refund.
9. Changes to Refund Policy: Endura-Bull Flooring reserves the right to modify or update this refund policy at any time. Changes will be effective upon posting on our website.

Please ensure that you carefully review this refund policy before making a purchase. If you have any questions or concerns, our customer support team is available to assist you. Your satisfaction is important to us, and we strive to address any issues in a fair and transparent manner.